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Products are eligible for returns within 14 days of receipt. Items returned that are not defective will be subjected to up to a 15% restocking fee. Any product you return must be in the same condition you received it and in the original packaging with all accessories.
The customer will be responsible for the cost of return on non-defective items and the item must be shipped back adequately packaged. It is suggested that the customer use UPS or FedEx to return the product for the customers protection.
An RMA number will be required or the return will be rejected. The RMA number must be written on the return box or a delay in processing will occur. To obtain an RMA number please contact us at 1-800-835-7290 or by email via [email protected].
Refunds will be processed within 48 hours* of an accepted return. Refunds can take up to 48 additional hours* to show up to credit cards and up to 30 days for debit cards.
© 2015 The Advantage Company, 1955 Wehrle Drive, Williamsville, NY 14221. All Rights Reserved.